Frequently Asked Questions

Need help? We are here for you! Review our list of commonly asked questions.
Feel free to contact us if you have additional questions.


CAN I CHANGE TO A KING SIZE BED? WHAT ABOUT TWIN SIZE?
Sure! Our packages are priced with Queen size beds, but King and Twin size are also available.
CAN I ADD EXTRA ITEMS?
Sure! You may have a need for some barstools, or a flat screen TV, or an area rug, etc. We have many extra items to choose from, give us a call and we will be happy to discuss them with you.
DO YOU OFFER HOUSEWARES?
Yes! Our housewares packages include household items such as kitchen items, bathroom items and bedroom linens. Give us a call to discuss further!
WHAT DOES EACH PACKAGE INCLUDE?
Avenue: sofa, chair, cocktail table, end table, console, dining table, 4 dining chairs, queen bed, queen mattress set, nightstand, dresser, mirror and 2 table lamps.
BLVD: sofa, chair, cocktail table, end table, dining table, 4 dining chairs, queen bed, queen mattress set, nightstand, dresser, mirror and 2 table lamps.
Custom House: ALL BRAND NEW FURNITURE! sofa, chair, cocktail table, end table, dining table, 4 dining chairs, queen bed, queen mattress set, nightstand, dresser, mirror and 2 table lamps.
Downtown: sofa, chair, cocktail table, end table, dining table, 4 dining chairs, queen bed, queen mattress set, nightstand, dresser, mirror and 2 table lamps.
Executive Office: executive double pedestal desk, credenza, executive office chair and 2 guest chairs
Workstation Office: left or right configured L-desk and mid-back office chair
Executive Conference: 8’ conference table and 6 mid-back office chairs
Round Conference: 42” round conference table and 4 mid-back office chairs
HOW DOES THIS WORK?
We know you are dealing with the hassle of relocating so our goal is to make this as hassle free as possible. We offer 3-6 month minimum lease terms depending on the package that best meets your needs. Just complete the account application, fax or email it over to us with a copy of a picture id and one of our account manager's will contact you the same day to arrange delivery and finalize the lease paperwork including payment.
HOW LONG DOES IT TAKE TO GET DELIVERY?
We prefer as much time as possible but do realize that is not always life's plan! Generally it takes about 3-5 business days to get your application approved, paperwork complete, payment processed, delivery arranged and furniture to your space.
DO YOU OFFER A 1 MONTH RENTAL?
Our minimum lease term is 3 months.

Package requirements are:
Avenue – 3mo minimum
Blvd – 3mo minimum
Custom House – 6mo minimum
Uptown – 3mo minimum
Executive Office – 3mo minimum
Workstation Office – 3mo minimum
Executive Conference – 3mo minimum
Round Conference – 3 mo minimum
HOW DO I PAY?
Each month you will receive an invoice and you have several ways to pay:
- Online payment with credit/debit card
- A one-time credit card payment using the form included with your invoice
- Set up auto pay to your credit/debit card using the form included with your invoice. You will be charged automatically on the last business day of each month.
- Mail your payment using personal check.
Payment address is:
Charter Furniture Rental
4181 Centurian Way
Addison, TX 75001
WHAT IS DUE BEFORE DELIVERY?
We do not have any application fees and under most circumstances we will not require any deposit! We will ask for one full month's rental and the delivery/set up/pick up fee (a onetime charge that covers all three (3) services) prior to delivery! All payments are applied to your account and will be reflected as an “initial payment” on your first invoice.
DO I HAVE TO BE PRESENT FOR DELIVERY?
No, you do not have to be present for delivery. Most times our delivery staff can gain access through the leasing office and staff through written permission to enter. We will set-up your furniture based on the lay-out of the apartment, turn the key back in and your apartment is ready for you to relax once you arrive. If you prefer to be present we can arrange a call 30 min to 1 hour call ahead with our delivery drivers on the day of delivery.
IS THE MERCHANDISE NEW?
Charter Furniture is the only rental company offering brand new furniture options...our Custom House is guaranteed to have ALL BRAND NEW FURNITURE. Our other packages have showroom quality furniture which most likely have been rented previously.
CAN I LEASE TO OWN MY FURNITURE?
Yes, we do offer a purchase option on our packages or if there is just one piece you want to make a permanent part of your home we can offer a price individually as well! Just contact your account manager for the details!
Questions? Call us (972) 385-3204 or send us a quick Email